Privacy Policy

Availyy is a peer-to-peer rental marketplace operating in Qatar, owned and developed by Gulf Web for Software Solutions (Commercial Registration No. 238985), registered at Building 744, Street 11, Zone 53, Qatar.

For the purposes of Qatar's Personal Data Protection Law (Law No. 13 of 2016), we are the controller of the personal data described here. You can reach us about anything on this page at support@availyy.qa.

Identity and verification

Your full name, phone number, date of birth, Qatar ID number and its expiry date, and your National Address. You upload photographs of the front and back of your Qatar ID and a selfie.

Your listings and rentals

Listing titles, descriptions, categories, photographs, rates and availability; booking dates and status; the photographs taken at handover and return; and, where a rental is paid in cash or by Fawran, the payment declaration and any proof of payment you upload.

Communications

Messages you send other users through the in-app chat, reviews and ratings you leave, and any report you submit about another user or listing.

Device and technical data

A push notification token so we can notify you, and the IP address and device identifier recorded at the moment you accept our Terms of Service, which is how we evidence that acceptance.

Location

If you grant permission, your device's location is used once to suggest your National Address while you are filling in your profile. You can decline and type it yourself. We do not track your location in the background.

Payment data

Availyy does not take payments and never asks for a payment card. The renter pays the owner directly at pickup, in cash or by bank transfer. We keep the record the two of you make in the app that payment took place, including any proof-of-payment photograph you choose to upload.

To verify that the people on Availyy are real and identifiable, because the entire premise of the service is handing your property to a stranger. To operate bookings and handovers. To let you communicate with the other party. To investigate reports, disputes and damage claims. To send you notifications about your own bookings. And to meet legal obligations where they apply to us.

We do not sell your personal data, and we do not use it for advertising or profiling.

We process your data on the basis of your consent, given when you accept our Terms of Service and complete verification, and because it is necessary to provide the service you asked us for. You may withdraw consent at any time by deleting your account, described in section 8.

Other users

Other users see your first name, your profile picture if you set one, your listings, your reviews and your verification badge. They do not see your Qatar ID number, your ID photographs, your selfie, your date of birth or your full address. You can choose to hide your last name in your profile settings.

Availyy staff

Your identity documents are stored in a private area that is not publicly reachable, and are opened only by authorised Availyy staff carrying out verification or investigating a report or dispute.

Service providers

We use the following providers to run Availyy. They process data on our instructions and for no purpose of their own.

Because these providers operate outside Qatar, your personal data is transferred and stored outside Qatar. We rely on each provider's contractual data protection commitments to keep the level of protection required by Qatari law.

Legal disclosure

We may disclose data to the police, a court or a regulator where we are legally required to, or where it is necessary to investigate fraud, theft or a threat to someone's safety.

We keep verification documents — your Qatar ID photographs and selfie, and a parent's where one was provided — for as long as your account exists. They are erased when the account is deleted. We keep booking, handover, payment confirmation and dispute records for 5 years after the rental ends, so that a dispute or claim arising from a rental can still be resolved. Chat messages are kept for up to 2 years. The record of your acceptance of our Terms of Service is kept for the life of your account and 5 years afterwards.

When you delete your account, data is handled as described in section 8.

Identity documents and payment proofs are held in private storage that cannot be read without an authenticated, time-limited link. Access to the database is governed by row-level security rules so that users can reach only their own records. Sign-in is by one-time passcode sent to your phone, so there is no password to be stolen or reused.

No system is perfectly secure. If a breach affects your personal data we will notify you and the competent authority as required by law.

Under the Personal Data Protection Law you may ask us to give you a copy of your data, correct it if it is wrong, erase it, restrict or object to how we use it, or withdraw your consent. Write to support@availyy.qa and we will respond within 30 days. You also have the right to complain to Qatar's competent data protection authority.

You can delete your account yourself, from the app, at any time: Settings → Delete my account. This permanently removes your profile, and your Qatar ID photographs and selfie are erased from storage. Your listings are withdrawn and your name is removed from messages and reviews you have left.

If you have a booking in progress or an open damage claim, we will tell you so and ask you to resolve it first — we cannot erase the record of an obligation the other party is relying on while it is still live.

There is no minimum age to create an account, but if you are under 18 you can only register with the knowledge and consent of your father or mother, and we check your age against your Qatar ID.

For a user under 18, registration must be completed with the parent present, and the parent — not the child — accepts our Terms of Service. We also collect, about that parent: their full name, which parent they are, their Qatar ID number, a contact number, and photographs of the front and back of their Qatar ID. We use these only to confirm that a parent has agreed to, and accepted the Terms for, the account and to contact them about it. They are stored separately from the rest of the account, are never shown to other users, and are opened only by authorised Availyy staff.

A parent whose details have been given to us may ask to see them, correct them, or have them and the child's account removed, by writing to support@availyy.qa. When the child's account is deleted, the parent's details and ID photographs are deleted with it.

A child's selfie and ID photographs are used for one purpose only: so a member of the Availyy team can confirm the person signing up is who they say they are, which protects everyone on the app from fake accounts and fraud. They are kept in private storage, seen only by authorised Availyy staff checking identity, never shown to other users, never shared, sold or used for advertising, and never processed by facial recognition or any other automated analysis. They are permanently deleted when the account is deleted.

If we change how we handle your data we will update this page and change the date at the top. If the change is significant — a new provider, a new category of data, or automated analysis of any kind — we will tell you in the app before it takes effect.

Questions, requests or complaints about your data: support@availyy.qa. Postal address: Gulf Web for Software Solutions, Building 744, Street 11, Zone 53, Qatar.